Policies
Policies
Warranty Policy
Effective Date: [29 Oct 2024]
At Amakou, we stand behind the quality and performance of our products. This warranty policy outlines the coverage, terms, and procedures for customers seeking repair, replacement, or support for their purchases.
1. Warranty Coverage
Amakou products are covered against defects in materials and workmanship under normal use for the specified warranty period. The warranty applies only to products purchased directly from Amakou or authorized distributors.
Coverage Includes:
- Manufacturing defects in the frame, motor, battery, or controller
- Faults in craftsmanship that impair product functionality
Warranty Period:
- Frame: [2 years]
- Battery: [1 year]
- Motor and Controller: [1 year]
- Other Components: [6 months]
2. Exclusions from Warranty
This warranty does not cover:
- Normal wear and tear (e.g., tires, brake pads)
- Damage resulting from misuse, accidents, neglect, or modifications
- Issues caused by unauthorized repairs or improper maintenance
- Environmental damage, including exposure to water beyond product specifications
3. Warranty Claim Procedure
To initiate a warranty claim, follow these steps:
-
Contact Us:
Reach out to us at amakousupport@gmail.com with your order details, product information, and a description of the issue. -
Submit Proof:
Provide your purchase receipt or order confirmation and photos/videos showing the defect. -
Assessment:
Our team will review your claim and provide further instructions. If approved, we will offer repair or replacement options. -
Shipping Instructions:
If the product or part needs to be returned, shipping instructions will be provided. Return shipping fees may apply unless otherwise specified.
4. Repairs and Replacements
If a defect is confirmed under warranty:
- Repair: The defective part will be repaired at no charge.
- Replacement: If repair is not possible, the defective component will be replaced with the same or equivalent part.
Note: Replacement parts may be refurbished or reconditioned.
5. Shipping Costs and Responsibilities
- Within Warranty Period: Amakou covers shipping costs for parts or repairs that fall within the warranty terms.
- Out of Warranty: Customers are responsible for shipping fees after the warranty period expires.
- International Customers: Duties, taxes, or additional fees associated with shipping outside of the original purchase country are the customer’s responsibility.
6. Transferability
The warranty applies only to the original purchaser and is non-transferable. Proof of purchase is required for all claims.
7. Limitation of Liability
Amakou’s liability is limited to the repair or replacement of defective components. We are not liable for incidental or consequential damages, including but not limited to lost profits, personal injuries, or other losses resulting from the use or inability to use the product.
8. Warranty Updates
We reserve the right to modify or update this warranty policy at any time. Changes will be posted on the website, and the new terms will apply to purchases made after the update.
9. Contact Information
For any warranty-related inquiries, please contact:
Email: amakousupport@gmail.com
Address: RM18, 27/F, HO KING COMM CTR,, 2-16 FAYUEN ST, MONGKOK KLN, HONG KONG
Shipping Policy
Effective Date: [29 Oct 2024]
At Amakou, we strive to provide a seamless shopping and delivery experience. This shipping policy outlines the details regarding delivery times, shipping costs, areas we serve, and important guidelines for your order.
1. Shipping Destinations
We currently ship to the following regions:
- International Shipping: We offer worldwide shipping, but availability may vary depending on your location. Please contact our support team if you encounter issues during checkout.
2. Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays). After processing, the order is dispatched for delivery.
- Order Confirmation: You will receive an email with tracking information once your order is shipped.
- Delays: In case of high order volumes or unforeseen events (e.g., holidays, weather disruptions), processing may take longer. We will notify customers of any significant delays.
3. Delivery Time Estimates
Estimated delivery times may vary by region:
- Delivered from U.S./European Warehouse: [5-7 business days]
- Delivered from Chinese Warehouse: [7-20 business days]
Note: Delivery times are estimates and not guaranteed. Customs clearance or other logistical delays may affect international orders.
4. Shipping Costs
Shipping rates are calculated at checkout based on the destination and product weight.
- Free Shipping: We offer free shipping on orders above $3000 to selected regions.
- International Shipping Fees: Duties, taxes, or customs fees may apply to international orders and are the responsibility of the customer.
5. Order Tracking
Once shipped, customers will receive a tracking number via email to monitor the status of their delivery. If you encounter issues with tracking, please contact us at amakouofficial@gmail.com.
6. Lost, Stolen, or Damaged Packages
Amakou is not responsible for lost or stolen packages confirmed as delivered by the carrier. For missing or damaged items:
- Damaged Packages: Contact us within 7 days of receipt with photos of the damage. We will provide assistance with a replacement or refund.
- Lost Packages: If your order doesn’t arrive within 30 days, contact our support team for resolution.
7. Changes to Shipping Address
Customers must provide a valid shipping address at the time of order. For address changes:
- Before Shipment: Contact us immediately if you need to change the address.
- After Shipment: We cannot alter the address once the package is dispatched.
8. Customs, Duties, and Taxes
International customers are responsible for any customs duties or taxes imposed by their country. Amakou cannot control or predict these fees, which vary by destination.
9. Shipping Restrictions
We do not ship to P.O. Boxes or military APO/FPO addresses. Additionally, delivery may be restricted in remote or inaccessible regions.
10. Returns and Failed Deliveries
If the package is returned due to an incorrect address or refusal by the recipient, customers will be responsible for any additional shipping fees to resend the order. Please see our Return Policy for further details on product returns.
11. Contact Information
For any shipping inquiries, please reach out to us at:
Email: amakouofficial@gmail.com
WhatsApp: +8615360956155
Address: RM18, 27/F, HO KING COMM CTR,, 2-16 FAYUEN ST, MONGKOK KLN, HONG KONG
Refund Policy
Effective Date: [October 29, 2024]
At Amakou, we are committed to ensuring customer satisfaction. This policy outlines the conditions and procedures for returning products and requesting refunds. Please read carefully to understand your rights and obligations.
1. Return and Refund Eligibility
We accept returns under the following conditions:
- Timeframe: Items must be returned within 30 days of delivery.
- Condition: Products must be unused, in their original packaging, and in the same condition as received.
- Proof of Purchase: A receipt or order confirmation is required for all returns.
Note: Some items, such as batteries or discounted products, may be ineligible for return.
2. Non-Returnable Items
The following products are non-refundable:
- Products marked as final sale or clearance
- Items damaged due to misuse or improper handling
- Customized or special-order products
3. Return Process
To initiate a return, follow these steps:
-
Contact Us:
Email amakousupport@gmail.com with your order number and reason for the return. -
Return Authorization:
If your request is approved, we will provide you with a return authorization number and shipping instructions. -
Shipping the Item:
Pack the product securely in its original packaging. Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect product.
4. Refunds
Once we receive and inspect the returned item, we will notify you of the refund status. Approved refunds will be processed as follows:
- Payment Method: Refunds will be issued to the original payment method.
- Processing Time: It may take 5-10 business days for the refund to appear on your account, depending on your bank.
- Partial Refunds: In cases where the product shows signs of use or missing components, a partial refund may be issued.
5. Damaged or Defective Items
If your product arrives damaged or defective:
- Report within 7 days of delivery with photos or videos as evidence.
- We will arrange for a free return, replacement, or refund based on the situation.
6. Late or Missing Refunds
If you haven’t received your refund after the processing period:
- Check with your bank or card issuer, as processing may take additional time.
- If you still have not received the refund, contact us at amakousupport@gmail.com for further assistance.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us at amakousupport@gmail.com.
8. Order Cancellations
- Orders can be cancelled within 24 hours of placement for a full refund.
- If the order has already shipped, customers must follow the return process upon receiving the item.
9. Shipping Costs for Returns
- Customer Responsibility: Return shipping costs are covered by the customer, unless the item is defective or incorrect.
- Original Shipping Fees: Shipping fees from the original order are non-refundable unless the return is due to an error on our part.
10. Contact Information
For any questions or assistance with returns and refunds, please contact us:
Email: amakousupport@gmail.com
Address: RM18, 27/F, HO KING COMM CTR,, 2-16 FAYUEN ST, MONGKOK KLN, HONG KONG
Privacy Policy
Effective Date: [October 29, 2024]
At Amakou, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, services, and products. Please read this policy carefully to understand our practices regarding your data.
1. Information We Collect
We may collect the following types of information from you:
1.1 Personal Data Provided by You:
- Contact Information: Name, email address, phone number, and delivery address.
- Account Information: Username, password, and other credentials.
- Payment Information: Credit/debit card details or payment provider information.
- Customer Support Data: Correspondence, feedback, or survey responses.
1.2 Automatically Collected Data:
- Technical Information: IP address, device type, browser information, and operating system.
- Usage Data: Pages visited, links clicked, and time spent on the site.
- Cookies and Tracking Data: Cookies, beacons, and other tracking technologies to analyze site usage and improve performance.
2. How We Use Your Information
The data collected is used for the following purposes:
- Order Processing: To manage and fulfill your purchases.
- Customer Support: To respond to your inquiries and offer technical assistance.
- Marketing and Promotions: To send product updates, special offers, and newsletters (subject to your consent).
- Analytics: To improve our website’s functionality and personalize your experience.
- Security: To prevent fraud and ensure the integrity of our platform.
- Legal Compliance: To meet our obligations under applicable laws and regulations.
3. How We Share Your Information
We may share your data with the following third parties:
- Service Providers: Logistics, payment processing, and IT service providers essential for delivering our services.
- Marketing Partners: For analytics and targeted advertising, with your consent.
- Legal Authorities: When required by law or to protect our rights and users' safety.
We will not sell or rent your personal information to third parties for their independent marketing without your explicit consent.
4. Cookies and Tracking Technologies
We use cookies to:
- Enhance your browsing experience and personalize content.
- Track usage patterns to improve website performance.
- Deliver relevant advertisements based on your browsing history.
You can manage or disable cookies through your browser settings. However, some site features may not function properly without them.
5. Data Retention and Security
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. We implement industry-standard encryption and secure storage measures to protect your data from unauthorized access, alteration, or disclosure.
6. Your Rights and Choices
You have the right to:
- Access and Update: Review and correct your personal data.
- Data Deletion: Request the deletion of your information, where legally permissible.
- Marketing Preferences: Opt-out of receiving marketing emails or communications.
- Data Portability: Request a copy of your personal data in a structured format.
- Object to Processing: Restrict how we use your data in certain cases.
To exercise these rights, please contact us at amakouofficial@gmail.com.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
8. International Data Transfers
If you are located outside the region where we operate, your data may be transferred to and processed in a country with different data protection laws. We take necessary measures to ensure that your data is treated securely.
9. Policy Updates
We may update this Privacy Policy to reflect changes in our practices or legal requirements. When significant changes are made, we will notify you via email or post a notice on our website. Please review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
Email: amakouofficial@gmail.com
Address: RM18, 27/F, HO KING COMM CTR,, 2-16 FAYUEN ST, MONGKOK KLN, HONG KONG
Safety Guidelines
Your safety is our top priority. Riding an electric scooter is both exciting and practical, but it comes with risks if not handled properly. Please follow these safety tips to ensure a safe riding experience.
1. Wear Protective Gear
Always wear appropriate protective gear to minimize injury risks:
- Helmet: A certified helmet is essential to protect your head.
- Pads and Gloves: Elbow and knee pads, along with gloves, offer extra protection.
- Visibility Accessories: Wear bright or reflective clothing, especially when riding at night.
2. Inspect Your Scooter Before Every Ride
Check your scooter to ensure it's in good working condition before every use:
- Brakes: Test the brakes to ensure they are responsive.
- Tires: Make sure the tires are properly inflated and free of damage.
- Battery: Ensure the battery is fully charged and properly secured.
- Lights and Horn: Test the lights and horn for proper functionality, especially for night riding.
3. Ride Responsibly and Follow Traffic Laws
To stay safe and avoid fines, always obey local traffic laws:
- Stay in Designated Areas: Use bike lanes or paths where available.
- Obey Traffic Signals: Stop at red lights and follow all road signs.
- Speed Limits: Ride within the recommended speed limits to stay in control.
- No Passengers: Avoid carrying passengers unless your scooter is designed for two riders.
4. Be Cautious of Your Surroundings
Maintain awareness of your surroundings and anticipate potential hazards:
- Check for Obstacles: Watch for potholes, debris, or uneven surfaces.
- Blind Spots: Be mindful of cars and other vehicles, especially at intersections.
- Weather Conditions: Avoid riding in extreme weather, such as heavy rain or snow.
5. Ride Sober and Alert
Never ride under the influence of alcohol, drugs, or when feeling fatigued. A clear mind ensures quicker reactions and better judgment.
6. Use Lights When Riding at Night
If riding at night or in low-visibility conditions:
- Turn on Front and Rear Lights: Ensure both front and rear lights are on.
- Use Reflective Gear: Wear reflective clothing or attach reflectors to your scooter.
7. Park Considerately
Park your scooter in designated areas to avoid causing inconvenience to others:
- Avoid Blocking Walkways: Ensure the scooter doesn’t obstruct pedestrian paths.
- Respect Private Property: Do not park in restricted or private areas.
8. Maintenance and Repairs
Perform regular maintenance to ensure your scooter operates safely:
- Battery Care: Charge your battery as recommended to prevent sudden power loss.
- Brake and Tire Inspection: Check and replace worn-out brake pads and tires.
- Professional Repairs: For any significant damage, contact a professional technician or authorized service center.
9. Emergency Preparedness
Be prepared for emergencies and know what to do in case of an accident:
- Emergency Contacts: Carry contact information for local emergency services.
- First-Aid Kit: Keep a small first-aid kit with you for minor injuries.
- Report Accidents: Inform local authorities and your insurance provider if involved in a serious accident.
10. Follow Manufacturer Guidelines
Refer to the Amakou user manual for detailed operating instructions and safety precautions specific to your scooter model.
11. Safety for New Riders
If you are new to riding electric scooters:
- Practice First: Start in a safe, open area with minimal traffic.
- Understand the Controls: Familiarize yourself with the throttle, brakes, and other features before riding in public.
12. Stay Updated on Local Regulations
Laws and regulations for electric scooters vary by location. Make sure you stay informed of any updates or changes that may affect your ride.
Contact Us for Support
If you have any questions about scooter safety or need technical support, please reach out to us:
Email: amakouofficial@gmail.com
Terms of Service
Effective Date: [October 29, 2024]
Welcome to Amakou! By using our website and services, you agree to comply with and be bound by these Terms of Service (“Terms”). Please read them carefully. If you do not agree with these Terms, you may not access or use our website.
1. Overview
These Terms govern your access to and use of the www.amakou.net website (the “Site”), including any content, products, and services provided by Amakou. By accessing our Site, you agree to these Terms and any policies referenced herein, including our Privacy Policy.
2. Eligibility
By using the Site, you confirm that you are at least 18 years old or have the consent of a legal guardian. You also confirm that you are legally capable of entering into binding contracts and will use our services only for lawful purposes.
3. Orders and Payments
3.1 Placing Orders
- All orders placed through the Site are subject to acceptance and availability.
- We reserve the right to refuse or cancel any order for reasons including inaccuracies or suspected fraud.
3.2 Pricing and Payment
- Prices listed on the Site are in US dollars and include applicable taxes unless stated otherwise.
- You are responsible for any additional shipping or handling charges shown during the checkout process.
- Payment must be made through the available methods on the Site at the time of purchase.
4. Shipping and Delivery
- We aim to ship orders promptly, but delivery times may vary depending on location and availability.
- Amakou is not responsible for delays caused by third-party carriers or customs inspections.
- You are responsible for providing accurate shipping information. Any errors may result in additional fees or delays.
5. Returns and Refunds
- We offer returns and refunds in accordance with our Return Policy.
- To initiate a return, please contact our customer support team within the return window specified on our Site.
- Refunds will be issued to the original payment method after the returned item is received and inspected.
6. Intellectual Property
All content, trademarks, logos, and intellectual property displayed on the Site are the property of Amakou or its licensors. You are prohibited from copying, modifying, distributing, or exploiting any content without prior written consent.
7. User Conduct
You agree to use the Site only for lawful purposes and in accordance with these Terms. You may not:
- Use the Site in a way that violates any applicable laws or regulations.
- Upload or transmit viruses or harmful code.
- Interfere with the proper functioning of the Site.
- Engage in any fraudulent activities or attempt to gain unauthorized access to our systems.
8. Limitation of Liability
To the fullest extent permitted by law, Amakou shall not be liable for any:
- Indirect, incidental, or consequential damages arising from the use or inability to use the Site or products.
- Loss of data, revenue, or business opportunities resulting from the use of our services.
Our total liability to you will not exceed the amount paid by you for the products purchased through the Site.
9. Warranty Disclaimer
Amakou provides its products and services "as-is" and "as-available" without warranties of any kind, express or implied. We do not guarantee that the Site will be error-free, secure, or available at all times.
10. Third-Party Links
Our Site may contain links to third-party websites or services. We are not responsible for the content or practices of these external sites. Accessing third-party sites is at your own risk, and we encourage you to review their terms and policies.
11. Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and continued use of the Site after such changes constitutes your acceptance of the updated Terms.
12. Governing Law and Dispute Resolution
These Terms are governed by the laws of [Insert Jurisdiction], without regard to its conflict of law principles.
- Dispute Resolution: Any disputes arising under these Terms will be resolved through negotiation, mediation, or binding arbitration, as applicable.
13. Contact Information
If you have any questions about these Terms, please contact us:
Email: amakouofficial@gmail.com
Address: RM18, 27/F, HO KING COMM CTR,, 2-16 FAYUEN ST, MONGKOK KLN, HONG KONG
Intellectual Property
Effective Date: [October 29, 2024]
Welcome to Amakou! By using our website and services, you agree to comply with and be bound by these Terms of Service (“Terms”). Please read them carefully. If you do not agree with these Terms, you may not access or use our website.
1. Overview
These Terms govern your access to and use of the www.amakou.net website (the “Site”), including any content, products, and services provided by Amakou. By accessing our Site, you agree to these Terms and any policies referenced herein, including our Privacy Policy.
2. Eligibility
By using the Site, you confirm that you are at least 18 years old or have the consent of a legal guardian. You also confirm that you are legally capable of entering into binding contracts and will use our services only for lawful purposes.
3. Orders and Payments
3.1 Placing Orders
- All orders placed through the Site are subject to acceptance and availability.
- We reserve the right to refuse or cancel any order for reasons including inaccuracies or suspected fraud.
3.2 Pricing and Payment
- Prices listed on the Site are in US dollars and include applicable taxes unless stated otherwise.
- You are responsible for any additional shipping or handling charges shown during the checkout process.
- Payment must be made through the available methods on the Site at the time of purchase.
4. Shipping and Delivery
- We aim to ship orders promptly, but delivery times may vary depending on location and availability.
- Amakou is not responsible for delays caused by third-party carriers or customs inspections.
- You are responsible for providing accurate shipping information. Any errors may result in additional fees or delays.
5. Returns and Refunds
- We offer returns and refunds in accordance with our Return Policy.
- To initiate a return, please contact our customer support team within the return window specified on our Site.
- Refunds will be issued to the original payment method after the returned item is received and inspected.
6. Intellectual Property
All content, trademarks, logos, and intellectual property displayed on the Site are the property of Amakou or its licensors. You are prohibited from copying, modifying, distributing, or exploiting any content without prior written consent.
7. User Conduct
You agree to use the Site only for lawful purposes and in accordance with these Terms. You may not:
- Use the Site in a way that violates any applicable laws or regulations.
- Upload or transmit viruses or harmful code.
- Interfere with the proper functioning of the Site.
- Engage in any fraudulent activities or attempt to gain unauthorized access to our systems.
8. Limitation of Liability
To the fullest extent permitted by law, Amakou shall not be liable for any:
- Indirect, incidental, or consequential damages arising from the use or inability to use the Site or products.
- Loss of data, revenue, or business opportunities resulting from the use of our services.
Our total liability to you will not exceed the amount paid by you for the products purchased through the Site.
9. Warranty Disclaimer
Amakou provides its products and services "as-is" and "as-available" without warranties of any kind, express or implied. We do not guarantee that the Site will be error-free, secure, or available at all times.
10. Third-Party Links
Our Site may contain links to third-party websites or services. We are not responsible for the content or practices of these external sites. Accessing third-party sites is at your own risk, and we encourage you to review their terms and policies.
11. Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and continued use of the Site after such changes constitutes your acceptance of the updated Terms.
12. Governing Law and Dispute Resolution
These Terms are governed by the laws of [Insert Jurisdiction], without regard to its conflict of law principles.
- Dispute Resolution: Any disputes arising under these Terms will be resolved through negotiation, mediation, or binding arbitration, as applicable.
13. Contact Information
If you have any questions about these Terms, please contact us:
Email: amakouofficial@gmail.com
Address: RM18, 27/F, HO KING COMM CTR,, 2-16 FAYUEN ST, MONGKOK KLN, HONG KONG
Terms and Legal Compliance
This section outlines the legal framework that governs the operations of www.amakou.net, including user responsibilities, company obligations, and compliance with relevant regulations.
Compliance with Laws
Users are required to comply with all applicable local, national, and international laws while using the website and purchasing products.
Disclaimer of Liability
Amakou provides products and services "as-is" without warranties unless specified. The company is not liable for indirect or incidental damages from using the site or products.
Dispute Resolution and Governing Law
We encourage users to seek amicable solutions before initiating legal actions.
Intellectual Property and Product Safety
Amakou reserves rights to all intellectual property displayed on the site. Users must follow product safety guidelines to avoid injuries or damage, and improper use releases the company from liability.
Updates and Contact
We reserve the right to update legal policies. For inquiries or issues, contact amakouofficial@gmail.com