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Shipping Policy

Effective Date: [29 Oct 2024]

At Amakou, we strive to provide a seamless shopping and delivery experience. This shipping policy outlines the details regarding delivery times, shipping costs, areas we serve, and important guidelines for your order.

1. Shipping Destinations

We currently ship to the following regions:

  • International Shipping: We offer worldwide shipping, but availability may vary depending on your location. Please contact our support team if you encounter issues during checkout.

2. Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays). After processing, the order is dispatched for delivery.

  • Order Confirmation: You will receive an email with tracking information once your order is shipped.
  • Delays: In case of high order volumes or unforeseen events (e.g., holidays, weather disruptions), processing may take longer. We will notify customers of any significant delays.

3. Delivery Time Estimates

Estimated delivery times may vary by region:

  • Delivered from U.S./European Warehouse: [5-7 business days]
  • Delivered from Chinese Warehouse: [7-20 business days]
    Note: Delivery times are estimates and not guaranteed. Customs clearance or other logistical delays may affect international orders.

4. Shipping Costs

Shipping rates are calculated at checkout based on the destination and product weight.

  • Free Shipping: We offer free shipping on orders above $3000 to selected regions.
  • International Shipping Fees: Duties, taxes, or customs fees may apply to international orders and are the responsibility of the customer.

5. Order Tracking

Once shipped, customers will receive a tracking number via email to monitor the status of their delivery. If you encounter issues with tracking, please contact us at amakouofficial@gmail.com.

6. Lost, Stolen, or Damaged Packages

Amakou is not responsible for lost or stolen packages confirmed as delivered by the carrier. For missing or damaged items:

  • Damaged Packages: Contact us within 7 days of receipt with photos of the damage. We will provide assistance with a replacement or refund.
  • Lost Packages: If your order doesn’t arrive within 30 days, contact our support team for resolution.

7. Changes to Shipping Address

Customers must provide a valid shipping address at the time of order. For address changes:

  • Before Shipment: Contact us immediately if you need to change the address.
  • After Shipment: We cannot alter the address once the package is dispatched.

8. Customs, Duties, and Taxes

International customers are responsible for any customs duties or taxes imposed by their country. Amakou cannot control or predict these fees, which vary by destination.

9. Shipping Restrictions

We do not ship to P.O. Boxes or military APO/FPO addresses. Additionally, delivery may be restricted in remote or inaccessible regions.

10. Returns and Failed Deliveries

If the package is returned due to an incorrect address or refusal by the recipient, customers will be responsible for any additional shipping fees to resend the order. Please see our Return Policy for further details on product returns.

11. Contact Information

For any shipping inquiries, please reach out to us at:
Email: amakouofficial@gmail.com
WhatsApp: +8615360956155
Address: RM18, 27/F, HO KING COMM CTR,, 2-16 FAYUEN ST, MONGKOK KLN, HONG KONG