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Refund and Return Policy

Effective Date: [October 29, 2024]

At Amakou, we are committed to ensuring customer satisfaction. This policy outlines the conditions and procedures for returning products and requesting refunds. Please read carefully to understand your rights and obligations.

1. Return and Refund Eligibility

We accept returns under the following conditions:

  • Timeframe: Items must be returned within 30 days of delivery.
  • Condition: Products must be unused, in their original packaging, and in the same condition as received.
  • Proof of Purchase: A receipt or order confirmation is required for all returns.

Note: Some items, such as batteries or discounted products, may be ineligible for return.

2. Non-Returnable Items

The following products are non-refundable:

  • Products marked as final sale or clearance
  • Items damaged due to misuse or improper handling
  • Customized or special-order products

3. Return Process

To initiate a return, follow these steps:

  1. Contact Us:
    Email amakousupport@gmail.com with your order number and reason for the return.

  2. Return Authorization:
    If your request is approved, we will provide you with a return authorization number and shipping instructions.

  3. Shipping the Item:
    Pack the product securely in its original packaging. Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect product.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the refund status. Approved refunds will be processed as follows:

  • Payment Method: Refunds will be issued to the original payment method.
  • Processing Time: It may take 5-10 business days for the refund to appear on your account, depending on your bank.
  • Partial Refunds: In cases where the product shows signs of use or missing components, a partial refund may be issued.

5. Damaged or Defective Items

If your product arrives damaged or defective:

  • Report within 7 days of delivery with photos or videos as evidence.
  • We will arrange for a free return, replacement, or refund based on the situation.

6. Late or Missing Refunds

If you haven’t received your refund after the processing period:

  1. Check with your bank or card issuer, as processing may take additional time.
  2. If you still have not received the refund, contact us at amakousupport@gmail.com for further assistance.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us at amakousupport@gmail.com.

8. Order Cancellations

  • Orders can be cancelled within 24 hours of placement for a full refund.
  • If the order has already shipped, customers must follow the return process upon receiving the item.

9. Shipping Costs for Returns

  • Customer Responsibility: Return shipping costs are covered by the customer, unless the item is defective or incorrect.
  • Original Shipping Fees: Shipping fees from the original order are non-refundable unless the return is due to an error on our part.

10. Contact Information

For any questions or assistance with returns and refunds, please contact us:
Email: amakousupport@gmail.com
Address: RM18, 27/F, HO KING COMM CTR,, 2-16 FAYUEN ST, MONGKOK KLN, HONG KONG