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Warranty Policy

Effective Date: [29 Oct 2024]

At Amakou, we stand behind the quality and performance of our products. This warranty policy outlines the coverage, terms, and procedures for customers seeking repair, replacement, or support for their purchases.

1. Warranty Coverage

Amakou products are covered against defects in materials and workmanship under normal use for the specified warranty period. The warranty applies only to products purchased directly from Amakou or authorized distributors.

Coverage Includes:

  • Manufacturing defects in the frame, motor, battery, or controller
  • Faults in craftsmanship that impair product functionality

Warranty Period:

  • Frame: [2 years]
  • Battery: [1 year]
  • Motor and Controller: [1 year]
  • Other Components: [6 months]

2. Exclusions from Warranty

This warranty does not cover:

  • Normal wear and tear (e.g., tires, brake pads)
  • Damage resulting from misuse, accidents, neglect, or modifications
  • Issues caused by unauthorized repairs or improper maintenance
  • Environmental damage, including exposure to water beyond product specifications

3. Warranty Claim Procedure

To initiate a warranty claim, follow these steps:

  1. Contact Us:
    Reach out to us at amakousupport@gmail.com with your order details, product information, and a description of the issue.

  2. Submit Proof:
    Provide your purchase receipt or order confirmation and photos/videos showing the defect.

  3. Assessment:
    Our team will review your claim and provide further instructions. If approved, we will offer repair or replacement options.

  4. Shipping Instructions:
    If the product or part needs to be returned, shipping instructions will be provided. Return shipping fees may apply unless otherwise specified.

4. Repairs and Replacements

If a defect is confirmed under warranty:

  • Repair: The defective part will be repaired at no charge.
  • Replacement: If repair is not possible, the defective component will be replaced with the same or equivalent part.

Note: Replacement parts may be refurbished or reconditioned.

5. Shipping Costs and Responsibilities

  • Within Warranty Period: Amakou covers shipping costs for parts or repairs that fall within the warranty terms.
  • Out of Warranty: Customers are responsible for shipping fees after the warranty period expires.
  • International Customers: Duties, taxes, or additional fees associated with shipping outside of the original purchase country are the customer’s responsibility.

6. Transferability

The warranty applies only to the original purchaser and is non-transferable. Proof of purchase is required for all claims.

7. Limitation of Liability

Amakou’s liability is limited to the repair or replacement of defective components. We are not liable for incidental or consequential damages, including but not limited to lost profits, personal injuries, or other losses resulting from the use or inability to use the product.

8. Warranty Updates

We reserve the right to modify or update this warranty policy at any time. Changes will be posted on the website, and the new terms will apply to purchases made after the update.

9. Contact Information

For any warranty-related inquiries, please contact:

Email: amakousupport@gmail.com
Address: RM18, 27/F, HO KING COMM CTR,, 2-16 FAYUEN ST, MONGKOK KLN, HONG KONG